Resolving Common API Issues

This article provides solutions to common API issues, such as incorrect credentials, invalid request methods, permission errors, and more. It offers step-by-step guidance on resolving these issues efficiently.

No Active Account Found with the Given Credentials

• Reason: Your attempt to access an account was unsuccessful due to:
  • Incorrect API access credentials.
  • The API user associated with these credentials is not active.
  • The access tokens have expired.

Step 1: Check API Access Credentials

• Ensure that the API access credentials you provided are accurate. Double-check for any typos or errors.

Step 2: Activate API User

• Confirm that the API user associated with your credentials is active. If not, please contact the support team to activate the user.

Step 3: Renew Access Tokens

• If your access tokens have expired, you need to refresh them. Refer to the API documentation for more details on authentication.

Method "POST" Not Allowed

• Reason: You attempted to send a request using the "POST" method on a route that only accepts "GET" requests.

Solution:

• Ensure that you are using the correct request method for the specific action you are trying to perform. If you intend to retrieve information, use the "GET" method instead of "POST."

You Cannot View Wallet/Deposit/Payout/Transfer

• Reason: You are attempting to access functionality that does not belong to your account.

Solution:

• Check for any typos in the wallet deposit, payout, or transfer identifier. If you believe this is an error, contact support for assistance.

Server Error. We Already Know About This Incident

• Reason: The server is experiencing an error or undergoing maintenance.

Solution:

• Please be patient and check back later. If the problem persists, contact support for further assistance.

Fees Calculation is Temporarily Unavailable

• Reason: The platform is experiencing an issue or undergoing maintenance.

Solution:

• If you were not notified about maintenance, repeat your fee calculation request. If the issue persists, contact support for assistance.

You Do Not Have Permission to Perform This Action

• Reason: You are attempting to perform an action for which you do not have the necessary permissions.

Solution:

• Ensure that your account has the required permissions. Check your user role or contact your wallet owner to grant the appropriate permissions. If you believe this is an error, contact support.

Invalid Auth Signature

• Reason: The authentication signature provided is invalid, indicating outdated or expired API credentials.

Solution:

• Ensure you are using the correct and up-to-date information when making API requests. Refer to the API documentation or contact support for assistance.

You Cannot Add a Deposit to the Wallet

• Reason: You are unable to add a deposit to the wallet because it does not belong to your account.

Solution:

• Ensure you are trying to add a deposit to the correct wallet associated with your account. Double-check the wallet identifier. If you believe this is an error, contact support.

Blockchain Fee is Either Too High or Too Small

• Reason: The blockchain fee provided is either too small or too large.

Solution:

• Use the recommended medium or high fee provided by the system. If you have further questions or need assistance, contact support.